Privacy Policy

1 Information We May Collect

Depending on how you interact with our website or business, we may collect:

Contact and Enquiry Information

• Name
• Phone number
• Email address
• Property or service location
• Details you provide about a pest-control or cleaning enquiry
• Preferred contact method or appointment details, if provided

Website and Technical Information

When you browse our website, certain technical information may be collected automatically, such as your IP address, browser type, device information, pages visited, and approximate usage information. Whether this information is collected depends on the website hosting, security, analytics, and other tools currently in use.

Please avoid submitting sensitive personal information through general website forms unless it is necessary for your enquiry.

2 How We Collect Information

We may receive information when you:

• Submit a contact or enquiry form on our website.
• Call or email us.
• Contact us through WhatsApp or another communication channel.
• Request information about our services.
• Browse our website, where technical information or cookies may be used.

If you contact us through a third-party platform, that platform may also process information under its own privacy policy.

3 How We Use Your Information

We may use the information you provide to:

• Respond to enquiries and service requests.
• Discuss pest-control or cleaning requirements.
• Arrange or manage appointments, where applicable.
• Provide quotations or service-related information.
• Communicate about an existing enquiry or service.
• Maintain website security and prevent misuse.
• Improve our website and customer experience.
• Meet applicable legal or regulatory requirements.

We will seek consent where required and otherwise handle personal information for appropriate and lawful purposes.

4 WhatsApp, Phone, and Email Communications

If you contact Golden Shield by phone, WhatsApp, or email, we will use the information you provide to respond to your enquiry and communicate about the requested service.

WhatsApp, email, and telecommunications providers operate their own systems and privacy practices. Please review the relevant provider’s privacy information before sharing personal details through those services.

5 Cookies and Similar Technologies

Our website may use cookies or similar technologies to support essential website functions, improve performance, understand website usage, or remember preferences.

The specific cookies used depend on the website configuration and any third-party tools installed. You can manage cookies through your browser settings. Disabling certain cookies may affect some website functions.

If analytics, advertising, or other non-essential tracking tools are enabled, this policy and any applicable cookie notice should accurately identify those tools and explain the choices available to visitors.

6 Sharing of Information

We do not publish your personal contact details as part of ordinary website operation. We may share information where reasonably necessary with:

• Website hosting, maintenance, security, or technical service providers.
• Communication providers used to receive or respond to enquiries.
• Service personnel who need relevant details to respond to your request.
• Professional advisers or authorities where required by law or a lawful request.

Where third-party providers process information on our behalf, we expect appropriate safeguards and restrictions to apply.

7 Data Storage and Retention

We retain personal information only for as long as reasonably necessary for the purpose for which it was collected, including responding to enquiries, managing services, maintaining appropriate business records, and meeting applicable legal requirements.

Retention periods may vary depending on the type of information and the reason it is held. When information is no longer required, we will take reasonable steps to delete, anonymize, or securely dispose of it, subject to applicable obligations.

8 Data Security

We take reasonable administrative, technical, and organizational measures intended to protect personal information against unauthorized access, loss, misuse, alteration, or disclosure.

No website, email service, or electronic transmission can be guaranteed completely secure. Please contact us promptly if you believe information you submitted to us has been used improperly.

9 Your Privacy Rights

Subject to applicable law and relevant conditions, you may be able to:

• Ask whether we hold personal information about you.
• Request access to or a copy of your information.
• Request correction of inaccurate information.
• Withdraw consent where processing is based on consent.
• Object to certain processing.
• Request deletion where applicable.
• Ask questions or raise concerns about how your information is handled.

To make a privacy request, contact us using the details below. We may need to verify your identity before acting on a request. Certain information may need to be retained where required by law or for legitimate recordkeeping purposes.

10 Third-Party Websites and Services

Our website may contain links to third-party websites or services, such as WhatsApp, social media platforms, map services, or other external resources.

We do not control the privacy practices of third-party websites. When you follow an external link, review the privacy policy of that provider before submitting personal information.

11 Children’s Privacy

Our website and services are intended for general audiences and are not designed to collect personal information from children unnecessarily. If you believe a child has provided personal information through our website, please contact us so we can review the matter and take appropriate action.

12 Changes to This Privacy Policy

We may update this Privacy Policy when our website, services, data practices, or legal requirements change. Any revised version will be published on this page with an updated “Last Updated” date.

13 Contact Us

If you have questions about this Privacy Policy or wish to make a privacy-related request, contact Golden Shield using the details below.